Phillippi wrote:I saw this on Pirate yesterday. Sorry about your problems, but it sounds to me that the problem isnt Pro Comp but with 4 wheel parts so your title is mis-leading. I for one love my Procomps. Sorry you have had problems with them, and I hope things work out.
NOT MISLEADING AT ALL, because 4 wheel parts has a share in PRO COMP and due to the 200 email complaints on the PRO COMP TIRES, I say eeehhh 
Some complaints down below: 
(Diesel Enthusiast Group: Diesel EnthusiastJoined: 08 July 2004Location: TexasPosts: 24 I bought a set of Xterrains for my Dmax and had nothing but problems. Drifting, front end shakes & tire wear. I pulled them off after 15k. Yes I got them from 4WP. I've had issues with them in the past.. I know better that to buy from them. They did the lift on my 1/2 ton and they told me 35" tires would fit no problem with this lift. Two days later I crushed the finders. They told me..well most people don't go offroading when they get a lift. I took the manager for a ride and found the deepest ditch I could find to show him the problem. All they would do is buy me a set of finder flares to cover the damage. I was hot.... They really need to get it together...__________________)
(As a ex employee of 4 wheel parts , although i dont agree with everything the guy said , most of the stuff he said is true , there in business to do one thing and thats take people's money, i commend him for getting the truth out there if he helps but one person not spend money there or not use bad tyres he has done his job , im sure you all remember the deal OTJ gave me on the diamond plate , did i get slammed for that sure but you know what bad news travels real fast in the automotive industry , do you see 4 wheel parts standing up or using there Lawyers to help us fight the tree huggers in our fight to keep land open to orv use "NO YOU DONT " they make billions of dollars from people yearly yet they have a bottem line of doing one thing making money,my hats off to you dude and good luck on your fight , Experience is what you get when you don't get what you want:)
(Contact Pro Comp directly. A friend of mine had almost 20,000 on his Pro Comp M/Ts and the same problem as you. He contacted than and ended up getting a COMPLETELY NEW set delivered to his house for free. They even forgot to pickup his old ones and I ended up buying them for $50 then resold them for a trail rig for $200)
(My truck came with Procomp tires on it. I have always kept the pressure at 50 lbs as recommended. I am a mechanic and have a compressor at home, so it is not a problem. Last year, I was drivinig down a highway when a tire threw the tread. The tire did not blow out. The tread just spun around the rim tearing up the rear right side of the truck until it completely came off. I almost lost control from the impacts of the tire against the truck. The tire still had 50 lbs of air when I took it off. It had 50 lbs when I had it taken off the next morning for a replacement.Procomp would not pay for damages from a faulty tire unless I sent the tire to them. I call my insurance and they paid for the damage but asked that I send the tire to procomp for them to look at. Procomp's report stated that the tire was exploded by a sharp object cutting the steel belts causing a blowout. That the tread was thrown off because of no air in the tire because of the blowout.That is a pure lie. The tire did not blow out. They would not send the tire back to me. I was going to turn it into the department of highways.Procomp covered up the fact that their tires are defective)
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Joined: 21 November 2003
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Posts: 3 Posted: 21 November 2003 at 5:18pm | IP Logged
I ordered five mounted and balanced sets of 31” X 10.5” BF Goodrich Mud Terrain (M/T) KM tires on 15" AR-23 American Racing wheels. Payment was by credit card over the telephone and all other additional information was taken by the representative to insure the delivery of the merchandise. He even read back my order to me and it was correct. I asked what proof would exist of the actual order that I placed. He said that there were recordings of the conversations of phone orders to deal with these types of situations and that the recording would be on the PC.
The shipment arrived and when I got home and unloaded the tires I realized that I had been given All Terrain T/As instead of Mud Terrain T/As. I immediately contacted the customer service center with my order number and spoke to the representative. He simply told me that the order said All-Terrain T/As and that I was mistaken. I stated that the situation was totally unacceptable and I demanded the mistake be corrected. He then stated that there was a price difference between the M/Ts and the A/Ts that I would have to pay that amounted to $23.00/tire. Assuming an honest mistake had been made, I stated that I was willing to pay the difference to get the tires I wanted (and had ordered). It’s not my desire to cheat anyone out of anything. If there was an honest mistake made (by 4wheelparts), and I had not paid the proper amount, I was willing to make-up the difference. I was however (and still am not) willing to incur any shipping related costs as the shipping of the errant order is absolutely not my responsibility.
He insisted that I was completely in error and that I would be at least partially responsible for shipping costs. I explained that it was 4wheelparts that was in error and that I was not willing to pay for any shipping. Then he accused me of “deciding I didn’t like the A/Ts when I got them home” and further suggested that I was trying to cheat the company. I explained that I had ordered correctly and that his refusal to absorb the shipping costs suggested strongly that the wrong tires had been sent either on purpose (to reduce costs as the M/Ts are a more expensive tire) or simply with a disregard for the accuracy of the order since few people would be willing to absorb the shipping costs to make the exchange. Simply put, the old Bait-and-Switch. I informed him that that type of activity amounts to fraud and I simply would not accept being a victim of it.
A heated argument ensued. At one point I asked to speak to his supervisor, and was told “this is as high as you’re going to go”. I insisted that the recording of my order be produced as evidence of who was actually in the wrong. I further stated that if a recording of my placement of the order incorrectly could be played for me, I would immediately apologize and accept my mistake. He told me that only his supervisor was authorized to listen to the recording. I was put on hold for about 4 minutes after which, he came back on the phone and told me that his supervisor had listened to the recording and that I had ordered All-Terrains, but that he was still willing to absorb some of the shipping costs. I was shocked. I asked why he’d be willing to absorb any shipping costs if I was clearly in the wrong, and told him that if he played the recording for me, as proof of an errant order, or emailed me the sound file, 4wheelparts wouldn’t have to absorb anything.
He then told me that 4wheelparts wouldn’t provide the recording without a court order. Again, I was shocked. I restated that if the recording said what he had just told me it did, I would apologize and the issue would be closed. He reiterated the need for a court order. I told him that since a court order was required, I’d have to contact an attorney. He got very upset and told me that “if I mentioned the word lawyer one more time, he was going to hang up.” I further stated, that his refusal to provide the recording that would definitively put the matter to rest, was a guarantee that either there was no recording, or that it had confirmed that I placed the order correctly. In either case, it was clear that we were no longer dealing with a simple mistake, but obvious dishonesty and falsehoods. I explained that I was absolutely not going to pay for any of the shipping charges, nor was I going to accept the errant merchandise.
(I guess i should have said a little more. Tthe tread pattern is exactly like the BFGs. Just look at them side by side. I did cut the side wall on one after having them for 2 weeks. 4wheel fawk ups wouldn't even think about replacing it, even with the waranty. I had them and ran them for 3,000 miles on an isuzu trooper, then sold them to my roommy. He has them on his Taco for 35,000 and going miles. So i would have to say the wear is not bad at all.)
(nuts, 4wheel parts just bent me over a week ago. In my book they are a bunch of crooks and i like the post. I ordered tires from them, told me free shipping, then charged me for shipping and a pallet fee. The d**n tires didn't even show up on a pallet. I asked if they were having any sales on tires because i could wait a month or so if needed, they told me no. Two days later i recieve an advertisment from them stating sale on all tires, and just above that there was a huge free shipping banner! What a load of nuts! So i called and the customer service guys said he couldn't answer any questions and told me to call back later and talk to an internet rep. That guy couldn't answer any questions and told me to call back later! 4WHEELPARTS SUCKS!!!!!!)
(I bought a fuel pump from them, had it shipped to me. When I got it, it was the wrong pump. I mailed it back. They wouldn't return the money, said "it was a used pump I mailed back"..(BullS!!!) I used a credit card to pay for it. So I called the credit card company, and told them that I returned that purchase and they refused to refund the money...by law, they credit card company has to challenge the company when you disputed a charge. I mailed the credit card company (capital one) a copy of the USPS shipping receipt, they took the charge off of my card, and got it back from 4WP...here is the real kicker...4WP then mailed to pump back to me...thinking that if I received it I would have to pay for it...but they mailed it back by putting a wrong "to:" address on it, so it was a "return to sender"..and the postage was free..they dodged the postage that way!!! ... but the postal clerk saw it when I picked it up, I had to fill out forms and give them a copy of the original shipping receipt...I don't know what happened, but I think the USPS was calling it mail fraud by 4WP....like I said though, I don't know what the USPS did, I just had to fill out a statment with my original shipping receipt copy. I got my money back and haven't heard a thing. I've never had problems with them before this...I had a lift and exhaust from there..no problems...but I'm not going back, after this fuel pump issue...that was a dirty little trick someone pulled to save $10.00 on shipping costs...it just seems like dirty business)
(While we are on the subject of crappy tires I'll warn you about MTR's, they suck. If you use them for anything but slickrock I hope you have a deep pocket. Mine are barely street legal after 12000 miles and I have rotated them every 2500 miles, and dont tow anything because my wrangler is too wimpy. BFG all the way.)
and stated in a redneck way 
, "Unless the tire has visible damage, we cannot/will not warranty it. Funny, that's not what they said when selling me their tire warranty, "If anything goes wrong with the tire, we will replace it for free, no questiones asked." 
upset them. 
